New SeasonTimeless Elegance

Customer Care

Shipping & Delivery

At İrem Atelier, we ensure that your timeless pieces arrive with the same precision and care as they were crafted in our Istanbul atelier.

Order Processing

Every piece undergoes a final quality inspection and is hand-packed in our signature sustainable packaging.

  • Meticulous quality control audit
  • Signature atelier gift presentation
  • Dispatch within 1–2 business days

World Delivery

We deliver our collections to over 200 countries worldwide via DHL Express and UPS Priority services.

  • Domestic Priority: 1-2 Business Days
  • Continental EU: 2-4 Business Days
  • Global Express: 3-5 Business Days

Live Tracking

Real-time transparency from our atelier to your door, ensuring you are always connected to your order journey.

  • Step-by-step digital tracking
  • SMS and email status notifications
  • Secure signature requirement

Duties & Insurance

We take full responsibility for the safety of your shipment, offering fully insured delivery to all regions.

  • DDP (Duties Paid) in most key regions
  • Full value shipping insurance
  • Complimentary carbon-offset delivery