Veelgestelde Vragen

Browse our collections, select your desired size and color, then add items to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an email confirmation shortly after.

Orders can be modified or cancelled within 1 hour of placement. After this window, our atelier begins preparing your items. Please contact our client advisors immediately if you need assistance.

Once your order has been dispatched, you will receive a tracking number via email and SMS. You can use this number on our website or the carrier's site to monitor your delivery in real time.

We sincerely apologize for any damage during transit. Please contact us within 48 hours of delivery with photographs of the damage, and we will arrange an immediate replacement or full refund.

We offer Standard (3–5 business days), Express (1–2 business days), and Same-Day delivery in select cities. All orders over €200 enjoy complimentary standard shipping worldwide.

Yes, we deliver to over 200 countries worldwide via DHL Express and UPS Priority. International shipments typically arrive within 3–7 business days depending on destination.

For most key regions, we offer DDP (Delivered Duties Paid) shipping, meaning all customs duties and taxes are included in your order total. For other regions, duties may be collected upon delivery.

Address changes are possible within 1 hour of order placement. Once the item has been dispatched, the delivery address cannot be modified. Please contact our support team promptly.

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Sale items are eligible for exchange or store credit only.

Log into your account and navigate to your order history. Select the item you wish to return, choose your reason, and a prepaid return label will be generated. You can also contact our client advisors for assistance.

Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Absolutely. We offer complimentary exchanges for size adjustments. Simply initiate an exchange through your account, and we will ship the new size as soon as we receive the original item.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and bank transfers. All transactions are secured with 256-bit SSL encryption.

Your security is our priority. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your full credit card details on our servers.

Yes, we offer interest-free installment options through Klarna and Afterpay in select regions. You can split your payment into 3 or 4 equal installments at checkout.

Your payment method is charged at the time of order confirmation. For pre-order items, you will be charged when the item is ready to ship.

We recommend dry cleaning for all silk pieces. For gentle spot cleaning, use cool water and a mild detergent. Always hang dry away from direct sunlight and iron on the lowest setting with a pressing cloth.

Refer to our Size Guide page for detailed measurements. We recommend measuring your bust, waist, and hips and comparing with our size chart. If you're between sizes, we suggest sizing up for a relaxed fit.

Sustainability is at the heart of our atelier. We source premium, ethically produced materials, minimize waste through made-to-order practices, and use eco-friendly packaging for all shipments.

We offer bespoke alteration services for select pieces. Please contact our atelier team with your specific requirements, and we will provide a personalized consultation and quote.

Click the account icon in the header and select 'Create Account.' Enter your email and create a password. An account allows you to track orders, manage returns, and save your wishlist.

Click 'Forgot Password' on the login page and enter your registered email. You will receive a password reset link within minutes. If you don't see the email, please check your spam folder.

Log into your account and navigate to 'Account Settings.' From there, you can update your name, email, phone number, and default shipping address.

Yes, you can request account deletion by contacting our support team. Please note that this action is permanent and all order history, wishlist items, and saved preferences will be removed.